This Privacy Policy describes how luxorpharmacy.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Cookie and Privacy Policy for Luxor Pharmacy

Safeguarding Your Privacy

At Luxor, we are wholeheartedly dedicated to safeguarding the privacy and security of our customers and visitors to our website. If you have any inquiries concerning how we protect your privacy, please reach out to us at info@luxorpharmacy.com.

This Cookie and Privacy Policy, in conjunction with our terms of use and any other associated documents, pertains to Luxor Pharmacy Online Sales Limited ("us," "our," "we," "Luxor Pharmacy," "Luxor Online"). It outlines the framework by which we process personal data collected from you or provided by you.

This policy delineates how Luxor utilizes your personal information. Prior to using our website or disclosing any personal information, we urge you to peruse this Cookie and Privacy Policy. By using our website, you consent to and accept the practices described in this Cookies and Privacy Policy. The entity accountable for your privacy, the data controller, is Luxor Pharmacy. We will manage this information according to the General Data Protection Regulations (GDPR) and relevant data protection laws in Ireland and the European Union. Our commitment is to safeguard and uphold your privacy.

How We Gather Information

You have the choice to register on the luxorpharmacy.com website, where you will be asked to provide certain details for registration. This information includes your name, address, email address, and phone number.

Additionally, we or our third-party content and advertising providers may collect information about your online activity (e.g., the website you arrived from, IP address, domain types like .ie and .com, browser type, geographic location of your computer, pages viewed on our website, advertisements clicked, and search terms entered on our website, known as "User Information"). This information may be collected even if you do not register with us. It enables us to provide value-added services, administer contests or promotions you participate in, and inform you about our products and services. You also have the option to provide us with additional information to enhance your personalized experience on our website.

We do not collect your credit card or banking details, as online payments are redirected to Shopify Payments and PayPal. You can find details of their privacy policies and security measures on their websites (ShopPay and PayPal).

Individuals who commence the checkout process and sign up through opt-in forms on our website willingly agree to receive personalized messages from the Luxor Pharmacy email newsletter. Users can opt-out of these communications at any time by clicking a link in the emails or by directly contacting us to be removed from our email list.

KLARNA

To offer Klarna's payment options, we may provide Klarna with certain elements of your personal information, such as contact and order details. Klarna uses this information to assess your eligibility for their payment options and to tailor those options to your needs. You can find general information about Klarna [here](link to Klarna's website). Your personal data will be handled in accordance with relevant data protection laws and Klarna's privacy policy.

MENTION ME REFERRAL

For the operation of the refer-a-friend program, we process customer email addresses and specific order data for the following purposes:

1. Enrolling customers in our refer-a-friend program.
2. Monitoring the program and preventing fraudulent use.
3. Communicating with customers about the program and rewards.
4. Reporting to [Controller] on the program's performance.

How We Use Your Information

To fully experience our website, make online purchases, and utilize website features, your computer, mobile device, or tablet must accept cookies. We employ the information from cookies to enhance your online customer experience and present products we believe you may appreciate.

Our website cookies do not store sensitive information like your name, address, or payment details. However, they enable us to access this data once you log into your account. If you wish to limit or delete cookies from the Luxor Pharmacy website, you can do so through your browser. Details for various browsers can be found on their respective websites.

Our website provides a wide range of beauty, skincare, and healthcare brands online. We use the information you provide for the following purposes:

• Facilitating and processing your orders.
• Handling your requests.
• Informing you about products and services relevant to your preferences.
• Tracking your online purchases.
• Safety, security, health, training, administration, and legal purposes.
• Advertising and marketing for us, our group, and third parties.
• Studies, research, and development.
• Customer surveys.
• Customer care.
• Legal requirements or disputes.
• Other uses detailed in our service terms and conditions.

Direct Marketing

You have the right to request that we do not process your personal data for marketing purposes. We will typically inform you if we intend to use your data for such purposes or disclose your information to third parties for these purposes. You can prevent such processing by checking specific boxes on data collection forms or contacting us at info@luxorpharmacy.com. Our emails, SMS, and newsletters allow you to opt-out of further communication by clicking an unsubscribe link.

Our site may contain links to third-party websites. We are not responsible for the privacy policies of these websites and recommend reviewing their policies before sharing personal data with them.

How to Unsubscribe

If you no longer want us to retain your personal information or wish to stop receiving information from us, you can unsubscribe through the following methods:

• Click the unsubscribe link in any email communication from us. You will be automatically unsubscribed from this type of communication. During the unsubscribe request processing, you may continue to receive communications that are already in transit to you for a brief period.
• Contact us at info@luxorpharmacy.com, providing as many details as possible, and we will remove your data from our systems and communication lists.

Use of Cookie Technology

We use cookies when you visit our site. There are four main types of cookies, and here is how and why we use them:

1. Site Functionality Cookies: These cookies enable site navigation and use of our features.
2. Site Analytics Cookies: These cookies allow us to measure and analyze how customers use our site, enhancing website functionality and the online shopping experience.
3. Customer Preference Cookies: While browsing or shopping on our website, these cookies remember your preferences (e.g., language or location), providing a better shopping experience.
4. Targeting or Advertising Cookies: These cookies deliver relevant ads to you.

By using our site, you agree to the placement of these cookies on your device and accessing them on future site visits. These cookies do not store sensitive information like your name, address, or payment details, but they allow us to access this data once you log into your account.

If you wish to limit or delete cookies from the Luxor Pharmacy website, you can do so through your browser. Instructions for different browsers can be found on their respective websites.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
• Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].

Customer support information

• Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]

[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]

[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]

Minors

The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• [INSERT OTHER ADVERTISING SERVICES USED]

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

[INCLUDE THE FOLLOWING SECTION ONLY IF YOU SELL PERSONAL INFORMATION, AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[INSERT:

• CATEGORIES OF INFORMATION SOLD;
• INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;
• WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;
• IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]

Your rights

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us via info@luxorpharmacy.com. 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail via info@luxorpharmacy.com