FAQ

Frequently Asked Questions (FAQ)

1. How Can I Place an Order?

Placing an order with Luxor Pharmacy is easy! Simply navigate to the product page you desire, select the item's quantity, and click “Add to Cart.” Once you’re ready to complete your purchase, click on the cart icon in the top right corner and proceed to checkout.

2. What Payment Methods are Accepted?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. For added convenience, we also provide secure payment through PayPal.

3. How Can I Track My Order?

To track your order, use the unique Order ID provided in your confirmation email. Head to our "Track My Order" page and enter your Order ID  to receive real-time updates on your shipment status.

4. What's the Return Policy?

We offer a 30-day return policy from the date of receipt. To initiate a return, please contact our Customer Support team at info@luxorpharmacy.com. Ensure the product is in its original condition and packaging for a refund or exchange.

5. Do You Ship Internationally?

Absolutely! We offer international shipping to a variety of countries. Please check our Shipping & Delivery Policy for more information on shipping costs and times to your specific location.

6. Can I Modify or Cancel an Order?

Once an order is placed, modifications or cancellations might not be feasible due to our swift order processing. Please reach out to us immediately at info@luxorpharamcy.com and we'll do our best to assist you.

7. How Can I Contact Customer Service?

For any queries or concerns, feel free to contact our Customer Service team via email at info@luxorpharmacy.com or phone: 0851660465 Our support representatives are available to assist you with any questions you may have.

8. Is My Personal Information Secure?

At Luxor Pharmacy, we prioritize the security and privacy of your personal information. We implement the latest security measures to safeguard your data. Please review our Privacy Policy for detailed information.

9. What Do I Do if I Receive a Damaged Item?

We're sorry to hear this! Please contact us immediately at info@luxorpharmacy.com along with images of the damaged item. Our support team will guide you through the return or replacement process.

10. Do You Provide Refunds?

Yes, we offer refunds within 30 days of the purchase date. Please refer to our Return Policy for more information.